Personal Data Processing Policy
Last updated: April 15, 2026
Sorvi is a brand operated by Optima Health and Wellness SAS (hereinafter, “the Company”), committed to protecting users' personal data in accordance with applicable Colombian regulations.
1. Data controller
Legal name: Optima Health and Wellness SAS
Brand: Sorvi
Country: Colombia
Email: contacto@sorvi.co
Phone / WhatsApp: +57 320 123 4567
2. Scope
This policy applies to the processing of personal data collected through:
- Website forms
- Contact requests
- Digital channels (including WhatsApp)
- Interactions with users interested in the services
3. Data we collect
We may collect information such as:
- Full name
- Email address
- Phone / WhatsApp
- Information about interests or requested services
- Any data voluntarily provided by the user
4. Purpose of Processing
Personal data will be used to:
- Contact the user
- Coordinate care and guidance on services
- Manage requests
- Provide relevant information
- Follow up on the process
- Improve the user experience
- Comply with legal obligations
5. Authorization
By providing their personal data through the site, the user freely, previously, expressly, and informedly authorizes its processing in accordance with this policy.
6. Data Subject Rights
The data subject has the right to:
- Know, update, and correct their personal data
- Request proof of the authorization granted
- Be informed about the use of their data
- Revoke authorization when applicable
- Request deletion of their data in applicable cases
7. Transfer and Transmission of Data
Personal data may be shared with licensed medical professionals or other providers when necessary to coordinate the delivery of services.
8. Information Security
The Company adopts reasonable security measures to protect personal information against unauthorized access, loss, or misuse.
9. Cookies
This site may use cookies to improve the user experience, analyze traffic, and optimize site performance.
10. Procedure for Inquiries and Complaints
Users may exercise their rights by contacting the official channels indicated in this policy.
11. Effective Date
This policy takes effect upon publication and may be modified at any time. Changes will be posted on this site.
If you have questions about the processing of your personal data, you can contact us through our official channels.
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